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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Diane Beatty

Diane Beatty

September 15, 2024

5  out of  5
rating by Diane Beatty
"I reached out to Brett with some questions related to available safe driver discounts. Brett was extremely helpful with all of my questions and took the time to explain my options. He was friendly, down to earth, and authentic. It is nice to know that if I have any questions in the future that I will be comfortable reaching out to Brett for assistance."
We responded:
"Thank you so much for your kind words, Diane! I’m really glad I could help with your questions and provide the information you needed when you needed it. It’s important to me that you feel at ease reaching out for support. If you need anything else, feel free to get in touch. Our team is happy to assist, and we appreciate the opportunity to serve you! -Brett"
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Margaret Vangorder

September 10, 2024

5  out of  5
rating by Margaret Vangorder
"I was curious to see if I could get a better rate somewhere out of Progressive and I contacted Dan Staller and he was sufficient at reducing my rate by ALOT! He was very knowledgeable about auto insurance and he listened to what I needed and educated me on what would match my needs and it was just an all around pleasant experience with Dan, and I saved money! Thanks Dan!"
We responded:
"Thank you for sharing this with us, Margaret! I'm glad to hear Dan was able to help you choose coverage that meets both your needs and budget! It's great to know he provided such a positive experience. I'll make sure he receives your kind compliments regarding his service! Feel free to let us know if you need assistance with anything else. -Brett"
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Kim

August 31, 2024

5  out of  5
rating by Kim
"Very satisfied with the level of service and the ease of changing insurance agencies."
We responded:
"Thank you for your feedback, Kim! We’re glad to hear you’re happy with our service after a smooth transition. We believe switching should be straightforward and stress-free, and it’s good to know we met that goal for you. If you need anything else or have more questions down the line, don’t hesitate to reach out. -Brett"
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Rob Hoy

August 23, 2024

5  out of  5
rating by Rob Hoy
"Brett and Team do an outstanding job, definitely check them out!"
We responded:
"Thank you, Rob! We appreciate your five stars and recommendation of our services! If you need anything, feel free to give us a call. -Brett"
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terri wagner

August 2, 2024

5  out of  5
rating by terri wagner
"Saved me money on my auto insurance, the office is very nice too. I think out of all the agents I’ve had in the past this is my favorite. I highly recommend them if you are looking for a local agent."
We responded:
"Thank you so much, Terri! Your review made our day! Our team is happy to help whenever you need us. Thank you for choosing our State Farm office for your insurance needs! -Brett"
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Curtis square

July 2, 2024

5  out of  5
rating by Curtis square
"This insurance agent has been nothing but spectacular for me, every accident I get in they are so helpful and easy to get my information. Paying bills are extremely easy with just a phone call to the office amd a pleasant 2 minute conversation and I'm all paid up. Great service and very friendly"
We responded:
"I truly appreciate your kind words regarding our service, Curtis. I'm honored to have been there with you during challenging life events, and I'm so glad you've found our team helpful. We're grateful for your acknowledgment of our efforts and want you to know that we're committed to continue serving you with the utmost care and support. We're here if you need anything. -Brett"
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Emily Harris

July 1, 2024

5  out of  5
rating by Emily Harris
"Brett and Dan were very friendly and helpful! They texted me back for follow up which was helpful."
We responded:
"Thank you for your feedback, Emily! Dan and I are thrilled that you're happy with our assistance! Timely follow-ups are important to us, so we're glad that it positively impacted your experience. If you have any questions, please don't hesitate to contact us so we can help. -Brett "
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Kayla Doce

July 1, 2024

5  out of  5
rating by Kayla Doce
"Very friendly! I called him to get some paperwork and he sent it over quickly! I’m very impressed with the customer service."
We responded:
"Thank you so much for your kind review, Kayla! I'm very glad your experience with us has been positive! We're happy to help however we can. Feel free to let us know if you need anything else! -Brett"
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Bev Edmonds

June 4, 2024

5  out of  5
rating by Bev Edmonds
"I just signed up for a new auto insurance policy. I was very pleased with the service I received from the insurance agent Shelley Petrovic. Shelley displayed "Exemplary Customer Service" throughout the entire process. She was pleasant and knowledgeable. Shelley was so professional. She was able to immediately answer all of my questions which reassured me that I was making the right decision switching to State Farm Insurance. Shelley thoroughly went through each aspect of the new policy so nothing was left unexplained. She was a pure delight to work with in this day and age. Her professionalism was off the charts. I will certainly be a long time customer of State Farm Insurance. Thank you for such a pleasurable experience. Beverly J Edmonds A very satisfied new customer........."
We responded:
"Wow! Thank you so much for your incredible review, Beverly! You've absolutely made my day! Let me start off by saying welcome to State Farm! We're very excited to have you with us, and we look forward to continuing to assist you! It's wonderful to hear about your experience with Shelley, so thank you for sharing with us! I'll pass along your truly kind compliments to her; I know she'll be thrilled! We appreciate your acknowledgment of her efforts, and we're definitely lucky to have her on our team! It means the world that you've chosen us to help you with your insurance needs. Shelley and the rest of our team are committed to making sure you feel comfortable and informed whenever we discuss your coverage. If you have any questions or need anything else, please feel free to reach out, and we'll be happy to help! -Brett"
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Steven Andrzejewski

May 31, 2024

5  out of  5
rating by Steven Andrzejewski
"Very knowledgeable and expertly found the best coverages not just for my house but my truck too... For the right price for being on disability... Thank you Soo very much guys"
We responded:
"Steven, we are so happy to hear that we were able to help you with both your home and auto insurance needs! We are always here to help you with anything that you need! - Brett"
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Rhonda LaForce

May 19, 2024

5  out of  5
rating by Rhonda LaForce
"Shelly did amazing job at getting us the best rates"
We responded:
"Thank you for your nice review, Rhonda! I'll make sure to let Shelly know your appreciation. I'm so glad she was able to help you out with your insurance needs! If there is anything else you need assistance with, feel free to give us a call. -Brett "
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Jenny Wills

May 6, 2024

5  out of  5
rating by Jenny Wills
"Had a terrific experience with Dan. Definitely 5 stars."
We responded:
"Hi Jenny, thank you for taking the time to leave such a positive review! We're delighted that Dan was able to provide you with excellent service. It's our goal to keep delivering great experiences to you every time. Thanks for your support! -Brett"
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Zachary Suba

April 28, 2024

5  out of  5
rating by Zachary Suba
"Has helped me to have a fair home insurance and car insurance!"
We responded:
": Thank you for your review, Zachary! I'm glad you're content with your coverage! We're happy to help you save money on what's important to you. If you have any questions or need assistance, feel free to give us a call. -Brett"
Profile photo of Niko Colic

Niko Colic

April 27, 2024

5  out of  5
rating by Niko Colic
"Shelley greated me feeling appreciated. I worked with Dan and he was able to help me and my family save money as well as learn more about my coverages. I am thankful for Brett Smith and his agency. Highly recommend"
We responded:
"We appreciate your review, Niko! It's wonderful to hear about your positive experience with Shelley and Dan! We aim to provide comfort and help you save money during the insurance process, so we're glad to hear that you felt appreciated and valued. Thank you for the recommendation, and please feel free to contact us if you need additional assistance. -Brett "
Profile photo of Lauren Walker

Lauren Walker

April 26, 2024

5  out of  5
rating by Lauren Walker
"Dan Staller is fantastic! His professionalism and warmth create a welcoming atmosphere. He listens attentively to his clients' needs, explains options clearly, and tailors the perfect policy for any circumstance. Dan's dedication and friendly demeanor make him a standout in the industry. If you want excellent service and peace of mind, Dan at State Farm is your go-to guy!"
We responded:
"We are so thrilled to hear that your experience with Dan was helpful and a great success Lauren! Dan and the rest of the team take immense pride in providing excellent service to meet the needs of our customers. We look forward to helping you with all of your insurance needs while providing excellent customer service for years to come. - Brett"
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Jesse W

April 26, 2024

5  out of  5
rating by Jesse W
"Set me up with home auto bundle saved me a ton each year and made it the process so easy. I recommend getting them your policy and they will do the leg work to beat it"
We responded:
"Thank you for sharing your positive experience with us, Jesse! I'm so glad to hear that we were able to save you money while making the process convenient for you. Our team greatly appreciates your recommendation! If you need any further assistance, please let us know! -Brett"
Profile photo of Dakota Newnes

Dakota Newnes

April 26, 2024

5  out of  5
rating by Dakota Newnes
"Brett Smith and his team are so awesome. They help you understand what it is they are talking about. I didn't understand anything about life,car,or homeowners insurance but they helped me understand what it is all about and I am so grateful for having them help me and I would recommend Brett Smith from State Farm to anyone who would listen. They are an amazing team and I look forward to staying with then for the near future."
We responded:
"Thank you so much for your wonderful review, Dakota! We think it's very important that you understand your coverage and feel confident in your insurance decisions, so this is great to hear! It's a pleasure to serve you, and your recommendation means the world to us. Our team is happy to provide clarity whenever you need it, so please contact us if you have any other questions. We appreciate your support and want you to know we're here for you! -Brett "
Profile photo of Carol Minor

Carol Minor

April 26, 2024

5  out of  5
rating by Carol Minor
"My experience with this insurance group was very good. Shelly was very knowledgeable and informative. She took her time and listened to our needs and helped us to get the insurance coverage we needed. I highly recommend them."
We responded:
"Thank you for leaving us this nice review, Carol! Shelly and the rest of our team greatly appreciate your kind words regarding our service! We strive to make our Good Neighbors feel comfortable and informed. If there is anything you need from us, just let us know! -Brett"
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Laurie Godic

April 18, 2024

5  out of  5
rating by Laurie Godic
"Over the last week I have been dealing with Brett Smith and Shelley Petrovic in the Mentor State Farm office and it has been an extremely positive experience. When I was made aware that my house insurance coverage was insufficient, Shelley quickly investigated the situation and got me the coverage I needed. She was friendly, patient and well-qualified as a State Farm agent and I thank both Shelley and Brett!"
We responded:
"Thank you so much for your amazing review, Laurie! It's so rewarding to hear about your positive experience with us here at the Mentor State Farm office! We were more than happy to help you choose the home insurance coverage that better suits your needs! If you have questions regarding your new plan or need further assistance, please reach out to our office. -Brett"
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Holly Humes

April 5, 2024

5  out of  5
rating by Holly Humes
"Dan and Brett addressed my issues with the billing changes I sought, professionally and promptly. I appreciate their quick response, followup, and personal attention to details."
We responded:
"Holly: Thank you for your wonderful review, Holly! We're thrilled to hear that we provided you with helpful, friendly, and knowledgeable service here at Brett Smith State Farm Insurance. We appreciate your feedback and look forward to serving you again in the future. – Brett "
Profile photo of Sandi Varney

Sandi Varney

April 3, 2024

5  out of  5
rating by Sandi Varney
"Dan Staller was extremely helpful and friendly. He was very knowledgeable as well; it’s was an awesome experience. Thank you Dan"
We responded:
"Sandi: I am so happy to hear that you had a wonderful experience with Dan. We are extremely appreciative of your support and will certainly be available to continue the positive experience if any needs should arise! - Brett"
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Louis Hilwig

March 29, 2024

5  out of  5
rating by Louis Hilwig
"Very knowledgeable and helpful."
We responded:
"Louis Hilwig: Thank you for your review, Louis! I'm glad you found our assistance helpful and were able to get all your questions answered. We appreciate your support. If you need anything else, please let us know! -Brett"
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Tony Smith

March 27, 2024

5  out of  5
rating by Tony Smith
"Was the best help and answered all our questions"
We responded:
"Tony: I am happy to hear that you were taken care of with care and all of your questions were answered to help you make the best decision for your auto insurance needs. We look forward to helping you with all of your needs in the future! - Brett"
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Heather Rochelle

March 19, 2024

5  out of  5
rating by Heather Rochelle
"Dan was really helpful in getting my information corrected on my account. As well as going over options I was not aware of. Very friendly and informative individual."
We responded:
"Heather: I am so happy that Dan was able to take good care of you while assisting you with your policies to ensure that you are protected the way you need to be. We are always here to help you with any needs you may have! - Brett"
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Glen Brown

March 6, 2024

5  out of  5
rating by Glen Brown
"Agent was informative, answered all of my questions fully. If you're looking for insurance, I recommend you check them out."
We responded:
"Thanks so much for the nice review, Glen! We greatly appreciate you taking the time to give positive feedback and recommend our office. Please feel free to reach out with any questions moving forward! -Brett and team"